Cisco
Evolution
Evolution is TD SYNNEX’s exclusive service for Latin America and the Caribbean, created in partnership with Cisco in 2023. It is the evolution of our EZ CX/EA Program (2020)—now stronger and better prepared to help our partners transform their business into the digital age.
With Evolution, your customers achieve real business results while your company scales profitability in a simple and effective way.
The program offers both CX-as-a-Service and EA-as-a-Service to help Tier 2 partners drive Customer Success, Customer Experience, achieve their clients’ business goals and transact using the Enterprise Agreement consumption model—on behalf of partners who do not yet meet the required business or technical certifications to do so on their own.
Evolution covers Customer Experience, Enterprise Agreement, recurring revenue, software management and lifecycle administration.
This platform empowers partners with clear processes, specialized tools, and the knowledge needed to deliver industry-leading practices and unlock the full potential of Cisco’s software solutions.
No matter where you are, Evolution is with you.
Customer Experience (CX)
Whether you are just starting your journey in Customer Experience (CX) or already have a team of experts, TD SYNNEX can help.
Our team of Customer Success Managers (CSMs) has extensive experience working with Cisco partners, so we understand the challenges and obstacles of building and developing a strong CX practice while keeping your day-to-day operations running smoothly.
We’re here to support you every step of the way and make sure you get where you want to be.
We have the methodology, mindset, and tools to make CX an integrated and profitable part of your organization.
Leverage the Evolution CX team to:
Build or reinforce competencies related to technological outcomes, KPIs and adoption barrier management
Deliver value at each stage of the lifecycle with Cisco’s best practices for Customer Experience
Leverage Cisco incentives and revenue opportunities throughout the entire lifecycle.
Contact:
Brazil: EvolutionBR@tdsynnex.com
Mexico: EvolutionMX@tdsynnex.com
MCA: EvolutionMCA@tdsynnex.com
Enterprise Agreements-as-a-Service (EA)
TD SYNNEX holds DISTI ENABLED EA DESIGNATION certification for Latin America and the Caribbean.
It is part of the Evolution program within TD SYNNEX, where this certification allows us to conduct transactions on behalf of our sponsored partners.
TD SYNNEX helps Tier 2 partners quote Enterprise Agreements easily and efficiently when they do not have advanced certification in their respective architecture.
Benefits:
The partner can enroll in the Cisco Evolution program “once” and be eligible to participate in and be eligible for all architectures.
TD SYNNEX offers Customer Experience (CX) within the Evolution program to help partners drive adoption and lifecycle services to their customers for EA sold.
Cisco’s latest shift toward software and lifecycle management may seem challenging, but it doesn’t have to be!
Contact:
Brazil: EvolutionBR@tdsynnex.com
Mexico: EvolutionMX@tdsynnex.com
MCA: EvolutionMCA@tdsynnex.com
